November 12, 2022

Cannot sign-in with Google with message "Sorry, this app is not supported. Please try again later"

This problem can happen on Google TV, which is different from Android TV (this is very confusing).

While Google TV is not officially supported, it can install Android TV apps and thus the Cloud Signage app can be installed.

However, sometimes sign-in with Google fails on Google TV devices (e.g., Chromecast with Google TV, TCL Google TV), showing a message like "Sorry, this app is not supported. Please try again later".

How can I solve this problem?

Currently, there is no fundamental solution. A possible solution to work it again is either of the followings:

  • Remove your Google account from the device and add it again (e.g., Settings > Accounts & Sign In > Your account).
  • Factory reset of the device (e.g., Settings > Device Preferences > About > Factory Reset). This is a more definitive way to work it again.

Note that a factory reset clears all the data stored in a device and should be carefully conducted.

Recommendation

At the moment, we have to say that "Google TV" should be avoided when using Android TV apps.

Official "Android TV" devices are recommended for the Cloud Signage app.

We are seeking for a complete solution together with Google developers and will notify app users if it is found.